The Program Management Professional (PgMP) exam consists mostly of situational questions that require an exam taker to understand program management concepts in depth. When studying for the exam, using association techniques such as case studies and examples promotes understanding and memory retention both of which are imperative to passing the PgMP exam. The case study described below aims to assist exam takers in their study.
XYZ Inc is an Information Communications Technology company specializing in Software Development. XYZ Inc has over 2000 staff, mainly software designers and developers, 2 data centers and 6 regional offices. Senior management at XYZ Inc has authorized a Green IT program which involves moving Aurora Inc toward energy efficiency.
Program Title: XYZ Green IT
Program Goal: To increase energy efficiency by 20% within 2012 and comply to carbon emission targets of the country in which XYZ Inc operates. XYZ Inc expects to realize its energy efficiency targets by reducing power consumption, improving waste management, and improving work processes
Definition of a Program: A Program is defined as a group of related projects managed in a coordinated manner
Projects that make up the XYZ Green IT program:
- Reduce power consumption of data centers
- Improve building facilities (lighting, Air-condition etc.,)
- virtualization of work processes
- Better recycling and waste management
Details of the Projects:
Data Center Power Consumption
Data center electricity usage contributes to 30% of total power consumption at XYZ Inc. A data center is a physical location with servers to host, process and distribute all information. These servers need electricity 24/7 to run without interruption. The physical location also needs constant electricity for the air-conditioning to cool the servers
The project involves replacing the current servers with new energy efficient servers that consume lesser electricity and redesigning the layout of the data center to enhance cooling capabilities
Office Building Facilities
Office buildings electricity usage contributes to 50% of total power consumption at XYZ Inc. Buildings are major sites for electricity consumption. Energy is wasted in building due to poor planning and design. Lighting, air conditioning, hardware (PC’s desktops, printers), elevators etc, are built for full capacity usage. The project involves implementing occupancy based lighting, maximum use of daylight, automatic stand-by for hardware
A major portion of XYZ Inc’s operating costs involve business travel, training and office space. The project involves implementing telecommuting and virtual options for conducting meetings, trainings and conferences. Work from home options are expected to reduce travel and thereby reduce carbon emissions. Conducting trainings, meetings and workshops through remote online technologies is expected to reduce logistics associated with physical movement of people and goods.
Recycling & Waste Management
A major portion of XYZ Inc’s used material is disposed through inefficient processes. The project involves creating a paperless office and replacing carbon physical products with environmental friendly alternatives. The project also involves increasing the life span of purchased products thereby reducing the amount of disposed end of life products
Program management concepts can be best understood through a case study like above. Most of the concepts specified in the Program Management Standard can be understood through this case study. All training conducted uses a case study based approach to illustrate and explain key concepts.